Terms & Conditions

Introduction & Scope

Welcome to Destination Arabia LLC — a boutique Destination Management Company (DMC) and corporate event agency headquartered in Dubai, UAE. We specialise in MICE conferences, incentive travel, corporate events, and bespoke group experiences across the Arabian Gulf and wider Middle East region.

By requesting a quotation, signing a contract, making a booking, or engaging any of our services, you — the Client — confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms form a binding legal agreement between you and Destination Arabia LLC.

These Terms apply to all clients globally, including individual leisure travellers, corporate clients from the US, EU, Asia, and Latin America, and B2B agency partners worldwide.

General Provisions

• Role of Destination Arabia Destination Arabia acts as an intermediary and organising agent between clients and independent third-party service providers — including hotels, airlines, ground transport operators, activity providers, and event venues across the UAE and Gulf region. We are not liable for the acts, omissions, defaults, or negligence of these independent suppliers. Our responsibility is limited to the exercise of reasonable skill and care in the selection and monitoring of such suppliers.
• Pricing & Taxes All rates are quoted on a per-person or per-group basis as specified in the relevant proposal or invoice. All prices are subject to change without prior notice due to fluctuations in fuel surcharges, applicable government taxes (including UAE VAT at the current prevailing rate), tourism dirham levies, municipality fees, or revised entry fees for attractions and venues in Dubai and across the UAE. Quoted prices are valid for the period specified in the proposal and are not guaranteed until a deposit is received.
• Force Majeure Destination Arabia shall not be held liable for any total or partial failure to perform its contractual obligations caused by circumstances beyond its reasonable control — including but not limited to Acts of God, natural disasters, extreme weather events, industrial action, pandemics, epidemics, acts of terrorism, civil unrest, government-imposed travel restrictions, border closures, or changes in applicable law. In such events, Destination Arabia will use best endeavours to recover costs from end-vendors on the Client's behalf. No refunds are guaranteed under Force Majeure unless successfully recovered from the relevant supplier.
• Accuracy of Client Information The Client is responsible for ensuring all information provided to Destination Arabia — including names, passport details, dietary requirements, and accessibility needs — is accurate and complete. Destination Arabia accepts no liability for errors, penalties, or failed services arising from inaccurate or incomplete information supplied by the Client.
• Amendments Destination Arabia reserves the right to amend these Terms at any time. The version in effect at the time of booking shall apply to that booking. Any subsequent changes will not retroactively apply to confirmed bookings.

B2C: Individual Travel & Leisure

The following terms apply to individual leisure travellers and direct consumer bookings across all destinations we serve.

• Booking Confirmations A booking is confirmed only upon receipt of full payment and the issuance of a digital voucher by Destination Arabia. No reservation shall be considered confirmed until both conditions have been satisfied. Verbal or informal commitments do not constitute a confirmed booking.
• No-Show Policy A 100% cancellation fee applies to no-shows for all confirmed tours, private transfers, or pre-paid attraction tickets. No refund or credit note shall be issued for failure to present at the confirmed time and location without prior written notification to Destination Arabia.
• Cancellations by Client Cancellation charges apply from the point of confirmation. Specific cancellation timelines and penalty percentages are detailed in each booking confirmation. As a general guide: cancellations received more than 14 days before service date may be refundable less administrative fees; cancellations within 7 days of service are typically non-refundable. Individual supplier policies take precedence where stricter.
• Travel Insurance We strongly recommend that all leisure travellers secure comprehensive travel insurance prior to travel, covering medical emergencies, emergency evacuation, trip cancellation, loss of personal belongings, and delayed travel. Destination Arabia accepts no liability for costs arising from the absence of appropriate insurance coverage. Visitors to the UAE, Saudi Arabia, Oman, Qatar, and Bahrain should ensure their policy is valid for the specific destination(s) visited.
• Passports, Visas & Entry Requirements It is the sole responsibility of each traveller to hold a valid passport (with minimum 6 months validity beyond the travel date) and any required visas for the destination(s) visited. Entry requirements for the UAE, Saudi Arabia, Oman, Qatar, Bahrain, and Muscat are subject to change without notice. Destination Arabia can facilitate visa assistance where applicable but accepts no liability for refused entry or visa denials.

B2B: Corporate Events & Agency Partners

As a specialist DMC serving corporate clients and event agencies from the US, EU, Asia, and Latin America, Destination Arabia applies the following additional terms to all B2B relationships for events delivered across Dubai, Abu Dhabi, Oman, Saudi Arabia, Qatar, and Bahrain.

• Contract Authority The B2B Client (event agency, corporate buyer, or third-party organiser) warrants that it has full authority to enter into a binding contract with Destination Arabia on behalf of its end-client. The B2B Client assumes full contractual and financial responsibility for all obligations under the agreement.
• Group Attrition Significant reductions in confirmed group size — defined as any reduction exceeding 10% of the contracted headcount — within 60 days of the scheduled event date may be subject to billing at the original contracted rates, to satisfy minimum headcount guarantees committed to hotels, venues, and activity providers. The Client will be notified in writing of any attrition charges at the earliest practicable opportunity.
• Payment Milestones All corporate event and incentive travel contracts require a non-refundable deposit — typically 30–50% of the total programme value — to secure venues, accommodation blocks, and key service providers. The final balance is due and must be cleared no later than 30 days prior to the event commencement date, unless otherwise agreed in writing by both parties. Destination Arabia reserves the right to release reservations if payment milestones are not met.
• Cancellation by Corporate Client In the event of programme cancellation by the Corporate Client: cancellations more than 90 days prior to event date — loss of deposit only; 61–90 days — 50% of total contract value; 31–60 days — 75% of total contract value; 30 days or fewer — 100% of total contract value. Non-recoverable third-party costs committed by Destination Arabia prior to cancellation are additionally chargeable in full.
• Indemnification The Corporate Client agrees to indemnify, defend, and hold harmless Destination Arabia LLC, its managing partners, employees, sub-contractors, and agents from and against all claims, liabilities, losses, damages, costs, and legal expenses arising directly or indirectly from: (a) the conduct, behaviour, or actions of their attendees, delegates, or representatives during the programme; (b) any breach of contract by the Corporate Client; or (c) any false, misleading, or inaccurate information provided by the Corporate Client in connection with the programme.
• Intellectual Property All event concepts, creative proposals, programme itineraries, and design documents produced by Destination Arabia remain the intellectual property of Destination Arabia until full payment is received. The Client may not share, reproduce, or use programme concepts with any third-party provider without prior written consent.

Cancellation, Refunds & Changes

• Cancellation by Destination Arabia Destination Arabia reserves the right to cancel any programme or booking in exceptional circumstances — including supplier insolvency, safety concerns at the destination, or Force Majeure events. In such cases, the Client will be offered an alternative programme of equivalent value, a credit note, or a full refund of monies paid to Destination Arabia (excluding non-recoverable supplier costs already committed).
• Programme Changes Destination Arabia reserves the right to substitute or modify programme elements — including venues, hotels, transport, and activity providers — where circumstances require, provided that substitutions are of equivalent or superior standard. The Client will be notified of any material changes at the earliest opportunity.
• Client-Requested Changes Amendments requested by the Client after programme confirmation are subject to availability and may incur amendment fees from third-party suppliers. All change requests must be submitted in writing. Destination Arabia will endeavour to accommodate reasonable requests but cannot guarantee availability outside the originally confirmed programme.
• Non-Refundable Deposits All deposits paid to secure venues, hotel room blocks, and key suppliers are non-refundable once committed to the supplier, regardless of the reason for cancellation. Destination Arabia will confirm in writing which elements of a deposit are non-refundable at the time of payment.

Liability & Indemnity

• Limitation of Liability Destination Arabia's total liability to any Client in connection with any programme or booking shall not exceed the total fees paid by that Client to Destination Arabia for the specific programme giving rise to the claim. Destination Arabia shall not be liable for any indirect, consequential, special, or punitive damages — including loss of profit, loss of reputation, or loss of business opportunity — howsoever arising.
• Third-Party Supplier Liability Where a loss, injury, damage, delay, or inconvenience is caused by the act, omission, or default of a third-party supplier (hotel, airline, transport operator, activity provider, or venue), the Client's recourse is against that supplier under the supplier's own terms and applicable law. Destination Arabia will provide reasonable assistance in pursuing such claims but accepts no financial liability for third-party failures.
• Personal Injury & Property Damage Destination Arabia shall not be liable for any personal injury, illness, death, or loss/damage to personal property during any programme, unless directly caused by Destination Arabia's own proven negligence. All participants engage in activities at their own risk. Participants with medical conditions are responsible for informing Destination Arabia in advance and obtaining appropriate medical clearance.
• Website Accuracy Information on the Destination Arabia website is provided in good faith and kept as current as possible. We do not warrant the completeness or accuracy of website content, and it does not constitute a contractual offer. Binding commitments are made only through signed contracts and written confirmations.

Destination-Specific Provisions

Destination Arabia operates across multiple sovereign jurisdictions. Clients are advised that local laws, cultural requirements, and operational norms vary significantly across our destinations. The following provisions apply in addition to the General Terms.

• United Arab Emirates — Dubai & Abu Dhabi All activities, events, and programmes within the UAE are subject to UAE federal law and emirate-level regulations. Alcohol service at events requires a licensed venue; Destination Arabia will advise on licensing as part of event planning. During Ramadan, activities, F&B service, and entertainment may be subject to restrictions; any associated cost adjustments will be communicated at proposal stage. Entertainment and drone operation permits may be required for certain activations and are the responsibility of Destination Arabia to secure, with costs billed to the Client.
• Oman — Muscat & Interior Activities in Oman, including desert safaris, wadi experiences, and coastal excursions, are subject to Omani tourism authority regulations. Permits for remote-area travel, camping, and certain cultural site visits may be required and are included where specified in the programme. Clients are responsible for compliance with Omani dress codes and cultural norms at religious and heritage sites.
• Saudi Arabia — Riyadh, AlUla & NEOM Region All corporate events, incentive programmes, and group travel in the Kingdom of Saudi Arabia are subject to Saudi Vision 2030 tourism regulations and the Saudi Tourism Authority (STA) framework. Event permits, entertainment licences, and approved vendor lists are required for certain event types. Destination Arabia holds the necessary B2B relationships to facilitate compliant programme delivery. Clients must comply with Saudi cultural norms and applicable regulations regarding dress, conduct, and photography at heritage and government sites including AlUla.
• Qatar — Doha Programmes in Qatar are subject to Qatar Tourism regulations and Qatar's legal framework. Alcohol is served only at licensed venues (hotels). Public display of affection, certain types of photography, and specific modes of dress may be restricted by Qatari law. Destination Arabia will brief all clients on applicable local requirements as part of programme documentation.
• Bahrain — Manama Events and programmes in Bahrain are subject to Bahrain Tourism and Exhibitions Authority (BTEA) regulations. Bahrain maintains relatively liberal social laws compared to some Gulf neighbours; however, all participants are expected to comply with local customs and legal requirements. Destination Arabia will provide destination briefings as standard.
• Multi-Destination Programmes Where a programme spans multiple Gulf destinations, each destination's specific legal, regulatory, and cultural requirements apply independently. Destination Arabia will advise on cross-border logistics, visa requirements, and any specific compliance obligations at the programme planning stage.

Data Privacy & Compliance

Destination Arabia treats all client and delegate data with the highest professional standards. We comply with UAE Personal Data Protection Law (PDPL) and, where applicable, the EU General Data Protection Regulation (GDPR) for our European and international partners. Personal information is used solely for the planning, coordination, and delivery of contracted travel and event services.

We do not sell, rent, or disclose your personal data to unrelated third parties. For full details on how we collect, store, process, and protect your information — and to understand your rights — please read our Privacy Policy.

Governing Law & Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Any dispute, claim, or controversy arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved under the exclusive jurisdiction of the Dubai Courts.

Where a Corporate Client's home jurisdiction mandates a specific dispute resolution mechanism under local law, Destination Arabia will engage in good-faith negotiation to reach an appropriate resolution prior to formal legal proceedings.